planetwalrus web store FAQ section

NOW ACCEPTING ALL MAJOR CREDIT CARDS! HOW TOS; 1)Proceed to checkout via paypal (you don't have to have a paypal account! Paypal is is a secure credit card payment processor as well) 2)Simply click on proceed to checkout, enter your details, click on proceed to checkout again, select "paypal" as payment method under the drop down list, hit proceed to checkout again, and then hit place order. 3)When the paypal page loads under billing info enter your details & credit card number, then finally hit continue checkout to complete your order. Simple as that!

We do ship worldwide. Shipping is free of charge for items stated as free shipping.

Currently, we accept credit card and Paypal only, all orders via money orders must be emailed in and only purchases over $100 is eligible. alterdolly@yahoo.com

Email us for a tracking number (alterdolly@yahoo.com), then wait 14 days before utilizing your local post's Track & Confirm service together with your tracking number for detailed results of shipment. For U.S. residents, kindly logon to USPS to track your parcel. Please note that Alterdolly does not guarantee tracking facilities in all countries, such as the U.K. In such cases, kindly contact Alterdolly for assistance.

All sizes recommended in Alterdolly.com have been adjusted to Western sizing. Check measurements provided to be sure of fit. When you receive your item, sizes may differ on the label attached to the garment as they are true to Asian sizing. Asian sizing run smaller than the Western. Rest assured, despite the slight variance, the measurements of the garments are the same.

All prices are quoted in US Dollars. If you'd like to check our prices in your local currency go to www.xe.com

Yes, Alterdolly ships to anywhere in the world. Please click on "Terms" at the bottom of our page for combined shipping rates. .

Free Size, in other words, means One-Size-Fits-All. This is possible as most clothing use fabric that stretch. Stretchable fabric usually come with two measurements - before and after the garment is fully stretched. We usually recommend the best sizes to fit comfortably into the garment. However, as perceptions of sizes can vary, it is strongly recommended to match the measurements of the garment with your body to determine accurate fit.

We use inches. If you'd like to check the measurements in a different unit, go to http://www.onlineconversion.com/length_common.htm

Bust: With a measuring tape, wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure. Waist: Measure around your natural waistline, keeping the tape comfortably loose. Low Waist: Wrap tape measure about 1 - 2" below your natural waistline. Hips: Stand with your heels together, and measure around the fullest part of your hips.

In order to increase the longevity and maintain the appearance of your garments, all clothing items should be hand washed with gentle laundry soap. Wash with like colors as color may bleed. Please avoid using bleach as bleach is very harsh on fabric and will cause fibers to breakdown. It is best to hang clothing to air dry.

If you choose to ship using Standard Registered Airmail, it takes approximately 7 - 21 business days to reach your address. Express Shipping takes approximately 3 - 5 business days. Alterdolly usually delivers the next business day upon receiving your order.

Alterdolly.com will not charge you any sales tax on top of your order. However, you might be required to pay customs and duties before the local customs release your package. Please inquire at your local customs to familiarize yourself with the local laws.

1- Please save the invoices sent with your package as this is your receipt. 2- Applicable only for items that have been highly misrepresented. We do not accept returns for items that require minor sewing repair or do not meet your expectations in fitting or liking. 3- Alterdolly must receive the return within 30 days of purchase in pristine condition. Instructions on return are given after a claim has been filed. 4- Reimbursements are given in the form of redelivery only. Redelivery is subjected to product availability. Cash refunds will be given only on case to case basis. 5- No reimbursements will be given for shipping charges that occur during return/exchange. 6- Original shipping cost is not reimbursed on returns/exchanges.

At the moment, we do not offer any other sizes other than those on sale. However, we are currently working on bringing in larger sizes.

Depending on demand and availability, Alterdolly will restock items that are sold out. If you are interested in an item that is out of stock, please contact kartika1972@yahoo.com.